Managed services dramatically improve efficiency at Foster Care Associates

Foster Care Associates

Foster Care Associates (FCA) is the UK’s largest independent fostering agency. With around 500 staff across the UK and further offices in 11 countries, FCA is committed to improving the lives of foster children and carers across the globe.

Reducing the administrative overhead

Management of FCA’s network had become inefficient and overly burdensome, with multiple resources required to manage an infrastructure spanning its head office, data centre and many branch offices.

The majority of FCA’s IT budget was used up managing this sprawling network, while the IT team had insufficient time and resources to dedicate to fulfilling the overall goals of the organisations. What’s more, the FCA team still needed to call upon external support for specific technical requirements or to help troubleshoot any network issues meaning costs could be unpredictable.

Having previously worked with WhiteSpider on a series of data centre, WAN, campus LAN and WLAN projects, FCA turned to the company to provide a managed services solution to streamline its network management and free up internal resources for more strategic activities.

At a glance

  • More efficient use of resources: Freeing staff from routine, administrative tasks and allowing them to focus on more strategic activities, where they can add more value.
  • Improved responsiveness: FCA now has direct access to a range of technical experts who can rapidly resolve issues and implement changes across all technology domains.
  • Reduced business risk: There is a reduced risk to the business as FCA no longer needs to worry about the loss of knowledge that occurs because of staff turnover and absences.

Making better use of IT resources

In 2017, WhiteSpider took over the day-to-day management of FCA’s UK LAN, WAN and data centre network infrastructure. Its managed service offering today provides FCA with the depth and breadth of skills and experience required to maximise the performance of its network infrastructure but with none of the headaches associated with managing it in-house.

As part of the service, WhiteSpider is proactively monitoring the entire FCA network as well as offering hardware break/fix, fault and issue resolution and change management. WhiteSpider also provides break/fix services for FCA’s global network infrastructure, outside of the UK.

Most importantly, FCA now makes better use of its IT resources with its team focused on IT strategy.

WhiteSpider managed the transition smoothly, allowing us to significantly save time, money and resources. Now most day-to-day tasks are taken care of and we can really focus on making IT lead digital change in our organisation.

Craig Reynolds, head of IT


WhiteSpider recognised as a world leader for our Software-Defined capabilities.

About WhiteSpider

Established in 2012, WhiteSpider specialises in providing consultancy, strategic advice, and practical support in enterprise service architectures. The company helps organisations to standardise their IT and communications infrastructures by using a unique new service framework – ea4 – developed specifically with the needs of global enterprises in mind. Headquartered in the UK, WhiteSpider works with global companies across a range of industry sectors, including financial services, pharmaceuticals, healthcare, construction and motorsport.

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