WhiteSpider is an advanced technology services company providing professional services and software defined solutions to enterprises across the world. We are looking to grow our Managed Services team and require a full-time 2nd Line Network Support Engineer. The individual we are looking for will be a highly motivated and skilled team player who has at least 5 years of network support experience. The role will be interacting with WhiteSpider’s managed services customers and requires the candidate to demonstrate outstanding customer relationship skills
WhiteSpider is an industry leading and multi-award-winning managed service provider who specialise in the design, implementation and support of large scale and complex Software-Defined Infrastructure’s. Due to significant growth, we require additional team members across the business, including within the managed services team.
WhiteSpider believes its success is down to its team, and as such skillsets are paramount. Training is something WhiteSpider strongly endorses and can be provided for all of the technologies supported, however, the ability for the engineer to be able to ‘hit the ground running’ is essential.
The 2nd Line Network Support Engineer will be based in Leeds and will be the person responsible for day-to-day support of managed service customer networks, including proactive resolution of incidents and service requests received into the service desk. Working as part of a team, the role will involve a rotating shift pattern, with 8am-4pm week one and 10-6pm week two. The role will also include being part of an on-call rota 1 week in 3.
The role involves responding to customer incidents and service requests received via telephone, email or web portal. Information is managed via a standard service desk tool and several WhiteSpider developed and commercial monitoring platforms.
WhiteSpider is an advanced technology services company, specialising in the provision of consultancy, strategic advice, and practical support in enterprise service architectures. As experts in software-defined architectures, we help organisations across the world to standardise their IT and communications infrastructures as they transition to digital.